Refund policy

Return & Refund Policy

Last Updated: June 2026

At ANIXAB International, we strive to provide high-quality artificial jewellery and a great shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We accept returns only under the following circumstances:

  • Product received is damaged or defective.

  • Wrong product delivered.

  • Product received is missing parts or accessories.

  • Product significantly differs from the product description.

To be eligible for a return:

  • The return request must be raised within 48 hours of delivery.

  • The product must be unused, unworn, and in its original condition.

  • Original packaging, tags, invoices, and accessories must be included.

  • An unboxing video may be required for damaged, defective, or wrong-item claims.

2. Non-Returnable Items

For hygiene and quality reasons, the following items are not eligible for return:

  • Earrings

  • Nose Pins

  • Personalized or Customized Jewellery

  • Sale or Clearance Items

  • Gift Cards

  • Products damaged due to misuse, improper handling, or normal wear and tear

3. Exchange Policy

We currently offer exchanges only for:

  • Damaged products

  • Defective products

  • Incorrect items received

Exchange requests must be submitted within 48 hours of delivery.

4. Return Process

To initiate a return:

Email:

anixab.international@gmail.com

WhatsApp/Phone:

+91 97662 88995

Please provide:

  • Order Number

  • Product Images

  • Unboxing Video (if applicable)

  • Reason for Return

Our team will review your request within 2-5 business days.

5. Refund Policy

Once the returned product is received and inspected:

Approved Refunds

Refunds will be processed to the original payment method within 5-10 business days.

Cash on Delivery (COD) Orders

Refunds for COD orders will be processed through:

  • Bank Transfer

  • UPI Transfer

The customer must provide valid bank account or UPI details.

6. Shipping Charges

  • Original shipping charges are non-refundable.

  • Return shipping charges may be deducted unless the return is due to our error (wrong or defective product).

  • In case of damaged or incorrect items, ANIXAB International will bear the return shipping cost.

7. Order Cancellation

Before Shipment

Orders may be cancelled free of charge before dispatch.

After Shipment

Orders cannot be cancelled once dispatched from our warehouse.

8. Damaged Package

If you receive a damaged parcel:

  • Record an unboxing video before opening the package.

  • Contact us within 24 hours of delivery.

  • Share photos and video evidence for verification.

Claims without sufficient proof may not be eligible for refund or replacement.

9. Refund Processing Time

After approval:

  • UPI Refunds: 2–5 Business Days

  • Bank Transfer Refunds: 3–7 Business Days

  • Credit/Debit Card Refunds: 5–10 Business Days

Actual credit time may vary depending on your bank or payment provider.

10. Contact Information

ANIXAB International

Email: anixab.international@gmail.com

Phone: +91 97662 88995

Address: Plot No. 67, Flake Layout, Katol Road, Nagpur – 440013, Maharashtra, India

GSTIN: 27CGTPA7501BZ0

We are committed to ensuring customer satisfaction and will make every effort to resolve concerns quickly and fairly.